Problems with images, videos, and audio messages

It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your SUCHAPP app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the SUCHAPP app will become unavailable if you delete the app’s cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

  1. Close all running apps.
  2. Restart your device.
  3. Update your OS.
  4. Delete any unneeded apps and data on your device.
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