If you are not receiving the password reset email, please check the following:
- Is your registered email address entered correctly?
- Did you enter an email address different from the one you registered?
- Are you trying to send the password reset email repeatedly within a short period of time?
Please wait approximately 24 hours between attempts.
- Was the email sent to your spam, junk, or other folders?
- Do you have settings in place to only receive emails from certain domains? If so, please add “line.me” to your list of accepted domains.
- Does the email address you are using comply to RFC standards?
The following are examples of email addresses that do not comply to RFC standards.
- Addresses with a dot (.) right before the @ symbol: [email protected]
- Addresses with consecutive dots (.): [email protected]
- Addresses that begin with a hyphen (-):- [email protected]
If your SUCHAPP account is linked with Facebook, you will be able to transfer it using your Facebook account.
Transferring an account with Facebook
Not Linked with Facebook